Canada's SOC 2 & B-Corp Certified Managed IT Services Provider - Since 2012
What's Included in ¶ºÄÌÊÓƵ's Managed IT Services
24/7 Monitoring and Help Desk Support
¶ºÄÌÊÓƵ monitors your entire IT environment around the clock — servers, workstations, network devices, and cloud infrastructure — using enterprise-grade remote monitoring and management (RMM) tools. When something goes wrong, our internal help desk responds within 5 minutes. Not an automated ticket acknowledgement. A real person. Our support team is entirely in-house — we do not outsource to third-party call centres — which means the technician who picks up already knows your environment.
Patch Management and Software Updates
Unpatched software is one of the leading causes of ransomware and data breaches for Canadian SMBs. ¶ºÄÌÊÓƵ manages all operating system and application patches across your fleet — testing, scheduling, and deploying updates during off-hours so your team never experiences disruption. Every device under management stays current, reducing your attack surface and keeping you compliant with the security frameworks your clients and regulators expect.
Cybersecurity and Threat Protection
Every ¶ºÄÌÊÓƵ managed services agreement includes a baseline of proactive security — Endpoint Detection and Response (EDR) on every managed device, managed firewall, email security with 99%+ phishing filter accuracy, multi-factor authentication management, ongoing phishing simulations, and security awareness training for your team. Gold plans add MDR (managed 24/7 Security Operations Centre) and XDR (cross-domain threat detection); Platinum plans add ITDR (identity threat detection and response). Both Gold and Platinum include our Breach Recovery Guarantee. As a SOC 2 certified provider, our own internal security controls are independently audited — the standards we hold ourselves to are the same ones protecting your data.
Cloud Services and Microsoft 365 Management
Most Canadian SMBs run on Microsoft 365, and most are significantly under-utilizing it. ¶ºÄÌÊÓƵ manages your M365 environment end-to-end — licensing, configuration, security hardening, SharePoint, Teams, and OneDrive — so you get the full value of what you're already paying for. We also manage cloud migrations, Azure infrastructure, and hybrid environments for businesses transitioning away from on-premise servers.
Hardware-as-a-Service (HaaS)
Aging hardware is a hidden IT cost that most SMBs underestimate. ¶ºÄÌÊÓƵ's Hardware-as-a-Service model lets your business access enterprise-grade laptops, desktops, and networking equipment on a predictable monthly cost — no capital expenditure, no surprise refresh cycles. Devices are pre-configured, warranted, and replaced on a managed schedule, so your team is always working on reliable, current equipment.
Dedicated Client Success Manager
Every ¶ºÄÌÊÓƵ client gets a named Client Success Manager — a single point of contact who understands your business, attends your quarterly business reviews, and is accountable for the quality of your service. You are not a ticket number. Your CSM knows your team, your technology stack, your growth plans, and your pain points. When you have a strategic question, you call your CSM — not a general support line.
Managed IT Services Pricing
¶ºÄÌÊÓƵ's pricing is per managed device — per computer, server, or network device we manage — not per user. This model is transparent: you always know exactly what you're paying for. Every tier (Silver, Gold, Platinum) includes the same core managed IT foundation: 24/7/365 help desk with a 5-minute response commitment (delivered on 99%+ of tickets), a named Client Success Manager providing vCIO-style strategic guidance, and professional services included on the majority of IT projects — migrations, deployments, network builds, cloud rollouts — a model most MSPs don't offer. Higher tiers add advanced cybersecurity and compliance readiness. A $1,000 monthly minimum applies across all tiers.
Silver — Starting at $110 per managed device per month
Our entry tier and published anchor rate. Silver includes 24/7/365 help desk with a 5-minute response commitment, remote monitoring, patching, endpoint cybersecurity (EDR + phishing simulations + security awareness training), managed firewall, Microsoft 365 administration, backup, vendor management, professional services on the majority of IT projects, and a named Client Success Manager providing vCIO-style strategic guidance. Best fit for Canadian small and mid-sized businesses (20 to 500 users) who want a full managed IT function at a predictable per-device rate.
Gold — Advanced cybersecurity + Breach Recovery Guarantee
Everything in Silver, plus expanded cybersecurity depth — MDR (managed 24/7 Security Operations Centre) and XDR (cross-domain threat detection) — and our Breach Recovery Guarantee. Best fit for Canadian businesses in regulated sectors (healthcare, financial services, legal) or with heightened cybersecurity concerns. Because Gold's value hinges on advanced controls tailored to your specific compliance posture, we scope pricing during a discovery call. Book a free 30-minute consultation at gamtech.ca/book-a-consultation.
Platinum — Identity threat detection + compliance readiness
Everything in Gold, plus ITDR (identity threat detection and response), compliance readiness support (SOC 2, PIPEDA, Quebec Law 25, PHIPA / PIPA / HIA, OSFI, and other framework-specific audit prep, gap assessments, and remediation roadmaps), and expanded Breach Recovery Guarantee terms. Best fit for Canadian businesses actively preparing for or maintaining formal compliance certifications, or with mission-critical IT reliability requirements. Platinum pricing is scoped to your environment during a discovery call — book one at gamtech.ca/book-a-consultation.
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Canadian Compliance and Regulatory Support
¶ºÄÌÊÓƵ's SOC 2 certified controls and documented safeguards give Canadian SMBs the evidence base they need for compliance across federal privacy law, provincial equivalents, sector-specific frameworks, and enterprise security standards. Our managed IT services include the technical controls, documented change management, incident response procedures, and audit trails that Canadian regulators and cyber insurance carriers actively look for. Below is a summary of the compliance frameworks we support — full implementation depth is available on Platinum plans through compliance readiness engagements.
PIPEDA (Personal Information Protection and Electronic Documents Act)
Canada's federal privacy law — applies to virtually every Canadian business that handles personal information commercially. PIPEDA requires "reasonable safeguards" for personal information, mandatory breach notification to the Office of the Privacy Commissioner when a breach creates a real risk of significant harm, and specific record-keeping obligations. Our managed IT services provide the technical safeguards PIPEDA specifically references: encryption at rest and in transit, role-based access controls, audit logging, backup and recovery, and documented incident response procedures.
Quebec Law 25 (Loi 25 sur la protection des renseignements personnels)
²Ï³Üé²ú±ð³¦'s overhauled privacy law is materially stricter than PIPEDA — faster breach notification timelines, higher administrative penalties (up to $25 million or 4% of global revenue), mandatory Data Protection Officer designation, restrictions on cross-border data transfers, and specific rules for automated decision-making systems. Our ²Ñ´Ç²Ô³Ù°ùé²¹±ô office provides bilingual French support and Law 25-specific documentation. For ²Ï³Üé²ú±ð³¦ businesses or Canadian businesses with ²Ï³Üé²ú±ð³¦ residents in their customer base, Law 25 compliance is not optional.
Provincial Health Information Acts (PHIPA, PHIA, HIA)
Health information in Canada is governed by province-specific legislation on top of PIPEDA. Ontario's Personal Health Information Protection Act (PHIPA), Nova Scotia's Personal Health Information Act (PHIA), and Alberta's Health Information Act (HIA) each impose specific obligations on health information custodians — clinics, dental offices, physiotherapy practices, specialty groups, hospitals. Our SOC 2 controls provide the technical safeguards these acts specifically reference (encryption, access controls, audit logging, backup, incident response), plus the documentation practices provincial privacy commissioners look for during investigations.
Provincial Privacy Laws (Alberta PIPA, British Columbia PIPA)
Alberta's Personal Information Protection Act and British Columbia's Personal Information Protection Act are provincial general privacy laws that apply to businesses operating in those provinces. They parallel PIPEDA but with province-specific enforcement by the Alberta and BC Offices of the Information and Privacy Commissioner. Our Alberta and BC clients get compliance controls sized specifically for each provincial framework.
OSFI Guideline B-13 (Federally Regulated Financial Institutions)
The Office of the Superintendent of Financial Institutions issued Guideline B-13 on Technology and Cyber Risk Management for federally regulated financial institutions — banks, insurance companies, trust and loan companies. B-13 requires documented cyber governance, tested incident response, third-party risk management, and regular technology risk assessments. Our managed IT services provide the technical controls and audit-ready documentation B-13 specifically calls out.
Payment Card Industry Data Security Standard (PCI-DSS)
Any Canadian business that stores, processes, or transmits payment card data must comply with PCI-DSS. Our managed IT services include the required network segmentation, encryption, access controls, audit logging, and vulnerability management — plus documentation to support your PCI self-assessment questionnaire (SAQ) or external Qualified Security Assessor (QSA) audit.
NIST Cybersecurity Framework & SOC 2
For Canadian SMBs that need to demonstrate compliance to enterprise customers or federal government contracts, our controls map to both the NIST Cybersecurity Framework (identify, protect, detect, respond, recover) and SOC 2 (Security, Availability, Processing Integrity, Confidentiality, and Privacy — the five Trust Services Criteria). ¶ºÄÌÊÓƵ is itself SOC 2 certified, so the standards we hold ourselves to are the same ones supporting your compliance posture. Platinum plans include gap assessments against either framework plus remediation roadmaps for businesses pursuing their own SOC 2 attestation.
What Canadian Businesses Say About ¶ºÄÌÊÓƵ
"During a particularly challenging offboarding from a previous IT provider, ¶ºÄÌÊÓƵ stepped in and did far more than simply facilitate onboarding. They helped stabilize my environment, rebuild my confidence, and work through both Microsoft 365 and hardware infrastructure challenges. What consistently stands out is ¶ºÄÌÊÓƵ's communication, accountability, and commitment to resolution. I am confident in having ¶ºÄÌÊÓƵ as my IT partner." — Cindy, Client — Calgary, AB
"Very quick response time and saw the problem through to the end through multiple technicians. A pleasure to work with." — Ken M., Client — Red Deer, AB
"Dan from ¶ºÄÌÊÓƵ was so helpful; he spent the entire day at the centre. Great personality and easy to work with." — Val W., Client — Edmonton, AB
Why Canadian Businesses Choose ¶ºÄÌÊÓƵ
Canada's managed IT market has changed significantly over the past five years. Several well-known regional MSPs have been acquired by private equity firms and US-based consolidators looking to roll up Canadian IT companies. For businesses that relied on those providers, the result has often been the same: standardized service delivery, rising costs, and leadership that reports to investors rather than clients.
¶ºÄÌÊÓƵ is different. We are Canadian-owned, have operated since 2012, and hold two certifications that reflect how we run our business — not just what we claim. SOC 2 certification means our security controls are independently audited annually, giving your business documented assurance that your data is handled to enterprise standards. B-Corp certification means we are legally accountable to social and environmental standards that go beyond financial returns — a commitment that is structurally incompatible with private equity ownership.
5-minute response commitment
Every support request submitted to ¶ºÄÌÊÓƵ receives a real human response within 5 minutes. Not an automated acknowledgement. Not a ticket number. A person who can start working on your issue immediately. This guarantee applies 24 hours a day, 7 days a week, 365 days a year — and our support team is entirely internal, never outsourced to a third-party call centre.
Great Place to Work-Certified — 2026 Best Workplaces Recognition
¶ºÄÌÊÓƵ is Great Place to Work-Certified with a 97% Trust Index Score, and we earned two 2026 recognitions from Great Place to Work Canada: Best Workplaces in Canada (Top 100, SMB under 100 employees) and Best Workplaces in Technology 2026. That means our own team rates their experience working here at the highest level — and it matters to your business because low staff turnover means the technicians working on your account today will still be there next year. You get consistent, experienced people who know your environment — not a rotating cast of contractors learning your systems on the job.
Five consecutive years as a Top 50 Canadian MSP
¶ºÄÌÊÓƵ has been recognized as one of Canada's 50 Best Managed IT Companies every year from 2021 to 2025. This recognition is based on independently verified service delivery metrics — not a paid listing. It reflects the consistency of our operations across all eight of our Canadian offices and the clients we serve in every market.
ESET Canada MSP Partner of the Year — 2024 & 2025
¶ºÄÌÊÓƵ was named ESET Canada MSP Partner of the Year in both 2024 and 2025 — an unusual back-to-back recognition from Canada's leading endpoint security vendor. ESET Partner of the Year isn't a rubber-stamp certificate; it's a competitive award based on technical certifications, deployment quality, and client outcomes. For our clients, this means your endpoint security stack is deployed and managed by the ESET partner team that ESET itself considers Canada's best two years in a row.
No data hostage — your data is always yours
If you ever decide to leave ¶ºÄÌÊÓƵ, you take everything with you. Your data, your configurations, your documentation — all of it. We will never hold your data hostage or create artificial switching costs. That guarantee is written into our agreements. It is also one of the reasons clients stay.
Managed IT Services for Canadian Businesses — What You Need to Know
Canada's SMB market has specific IT challenges that generic managed service providers aren't built to address. Provincial privacy legislation varies — Alberta's PIPA, BC's PIPA, Ontario's PHIPA for healthcare, and ²Ï³Üé²ú±ð³¦'s Loi 25 all impose obligations on how your business collects, stores, and protects personal information. A managed IT provider operating nationally needs to understand those frameworks, not just PIPEDA at the federal level.
Canada is also one of the most targeted countries for ransomware and business email compromise per capita. The Canadian Centre for Cyber Security's annual threat assessment consistently identifies SMBs as the primary target — not because they're the most valuable, but because they're the most accessible. Most small and mid-sized businesses lack the internal security resources to detect and respond to threats before damage occurs. That's precisely the gap ¶ºÄÌÊÓƵ's managed security services are designed to close.
¶ºÄÌÊÓƵ operates from eight offices across Canada — Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, and ²Ñ´Ç²Ô³Ù°ùé²¹±ô — which means local presence, local knowledge, and on-site capability in every market we serve. We understand the specific industries and compliance environments of each city. An oil and gas firm in Calgary has different IT requirements than a law firm in Toronto or a government contractor in Ottawa. We don't deploy templated solutions — we build managed IT programs around your business, your industry, and your regulatory environment.
Frequently Asked Questions About Managed IT Services in Canada
Managed IT services is the practice of outsourcing your business's IT operations to a dedicated provider on a fixed monthly fee. Rather than waiting for something to break and calling for help, a managed IT provider like ¶ºÄÌÊÓƵ proactively monitors your systems 24/7, handles patching and maintenance, protects against cyber threats, and supports your team through a dedicated help desk — all for a predictable monthly cost. For Canadian SMBs, managed IT also addresses compliance obligations under provincial privacy legislation including PIPEDA, Alberta's PIPA, BC's PIPA, Ontario's PHIPA, and ²Ï³Üé²ú±ð³¦'s Loi 25.
Traditional IT services are often reactive, stepping in only when something breaks. Managed IT services, on the other hand, take a proactive approach. ¶ºÄÌÊÓƵ continuously monitors your systems, prevents problems before they occur, and offers strategic support to align IT with your business goals — all under a predictable monthly cost.
If any of the following apply to your business, managed IT is worth evaluating: your team loses productive time to IT issues on a regular basis; you don't have visibility into whether your systems are up to date or vulnerable; you've experienced a security incident or near-miss; your current IT support is reactive rather than proactive; or you're growing and your IT isn't keeping pace. ¶ºÄÌÊÓƵ offers a no-obligation consultation for Canadian businesses to discuss your environment, current gaps, and whether managed IT is the right foundation. Once you sign on, a comprehensive onboarding assessment maps your infrastructure, security posture, and compliance obligations as the first step of our engagement.
The most important factors are: independent certifications (SOC 2 means their security controls are audited — not self-declared); local presence (a provider with offices in your city can respond on-site when remote resolution isn't enough); internal support staff (many providers outsource their help desk overseas — ask directly); client-to-technician ratios (lower means more attention for your account); and contract flexibility (avoid long lock-in periods with heavy exit penalties). ¶ºÄÌÊÓƵ is SOC 2 and B-Corp certified, operates eight offices across Canada, staffs its own internal 24/7 support team, and includes a dedicated Client Success Manager with every agreement.
Managed IT services are the right fit for Canadian businesses with 20 to 500 users that don't have dedicated in-house IT staff, or that have a small internal IT team that's stretched thin. Industries that benefit most include professional services (law, accounting, consulting), healthcare, financial services, non-profits, construction, manufacturing, and technology companies — particularly those subject to compliance frameworks that require documented security controls. If your business handles sensitive client data, operates under any regulatory oversight (PIPEDA, Alberta PIPA, BC PIPA, Ontario PHIPA, Quebec Law 25), or simply can't afford extended downtime, managed IT is the right foundation.
¶ºÄÌÊÓƵ charges per managed device — that is, per computer, server, or network device we manage. Silver plans start at $110 per managed device per month, with a $1,000 monthly minimum. For a typical Canadian SMB where each user has one primary computer, this equates to about $110 per user per month; users with additional managed devices (laptop plus secondary desktop, for example) scale linearly. Gold and Platinum tiers cover higher security scopes and additional bundled services — contact ¶ºÄÌÊÓƵ for exact Gold and Platinum pricing. All tiers include 24/7 internal monitoring and help desk support, a 5-minute response commitment delivered on 99%+ of tickets, and a dedicated Client Success Manager. Contact us for a personalized quote based on your device count and industry.
¶ºÄÌÊÓƵ is Canadian-owned and has operated since 2012 — we have not been acquired by private equity or a US-based consolidator. We are independently SOC 2 certified, meaning our security controls are audited annually by a third party. We are B-Corp certified, meaning we are legally accountable to social and environmental standards beyond profit. Every client gets a dedicated Client Success Manager and a 5-minute response commitment backed by our own internal 24/7 team — not an outsourced call centre. We have been named one of Canada's Top 50 Best Managed IT Companies five consecutive years running (2021–2025) and hold Great Place to Work certification with a 97% Trust Index Score.
Yes. ¶ºÄÌÊÓƵ's co-managed IT model is designed for businesses that have an internal IT person or small team but need additional capacity, after-hours coverage, or specialized expertise. We integrate with your existing team rather than replacing them — handling overnight monitoring, security operations, project work, or specific technical domains while your internal staff focus on day-to-day operations. Co-managed IT is one of the fastest-growing parts of our business because it solves a real problem: internal IT teams that are stretched thin without a cost-effective way to scale.
¶ºÄÌÊÓƵ works with businesses across professional services (law firms, accounting, consulting), healthcare and medical practices, financial services, technology companies, non-profit organizations, construction and real estate, automotive, aviation, education, and government-adjacent organizations. Each industry has specific IT and compliance requirements — from PHIPA for healthcare to Law Society of Ontario requirements for legal practices to Loi 25 for ²Ï³Üé²ú±ð³¦ businesses — and ¶ºÄÌÊÓƵ tailors its managed IT programs accordingly.
Most ¶ºÄÌÊÓƵ clients are fully onboarded within 2-4 weeks (up to ~30 days), depending on the size and complexity of their environment, in three phases: IT assessment, Transition, and Live support with your named Client Success Manager. Our onboarding process includes a full IT environment assessment, documentation of all systems and devices, deployment of our monitoring and management tools, and an introductory session with your dedicated Client Success Manager. We handle the transition so your team experiences minimal disruption — and in most cases, clients notice improvements in response time and system stability within the first 30 days.
Partner with Canada's Trusted IT Experts
¶ºÄÌÊÓƵ has been delivering managed IT services to Canadian businesses since 2012. We are Canadian-owned, SOC 2 certified, B-Corp certified, and recognized as one of Canada's Top 50 Best Managed IT Companies for five consecutive years. Our national footprint means you get the depth of a national provider with the accountability of a locally present team.
Our Canadian Offices
Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, ²Ñ´Ç²Ô³Ù°ùé²¹±ô
Every office operates with the same 5-minute response commitment, the same SOC 2-certified security standards, and the same dedicated Client Success Manager model. Wherever your business is in Canada, ¶ºÄÌÊÓƵ is there.
Get Managed IT Services for Your Canadian Business
¶ºÄÌÊÓƵ is accepting new clients across all eight of our Canadian offices — Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, and ²Ñ´Ç²Ô³Ù°ùé²¹±ô. If your business has 20 to 500 users and you're evaluating managed IT providers, we'd like to hear from you. Our process starts with a no-obligation consultation — typically 30 minutes — where we discuss your environment, current gaps, and whether ¶ºÄÌÊÓƵ is the right fit. There's no pressure and no commitment required. If we move forward together, a comprehensive infrastructure and security assessment is included as the first step of onboarding.
We've helped hundreds of Canadian businesses move from reactive, break-fix IT to proactive managed services — and most clients see measurable improvements in response time, security posture, and IT cost predictability within the first 90 days.